Terms and Conditions

Terms and conditions are subject to change without notice. We recommend clients check our website for updated information before placing your order.

Required Order Information
Custom orders will not begin processing until payment has been paid in full. We accept all credit and debit cards. For certain orders we may request a wire transfer.

Estimates provided by Mason Dixon Screen Printing expire 30 days from the date they were created.

Imprint Size
The imprint size will be noted on the design mockup. Customer specified print sizes must meet our imprint guidelines. Designs will be sized for the smallest sized garment within an order. Ex:An order contains both youth and adult sized garments that are to receive the same imprint. The imprints will be sized for the smallest youth sized garment unless customer approves runoff.

Imprint Placement
The imprint placement will be specified on your mockup. The location definitions are listed on our imprint guidelines. Precise location will slightly differ on each garment.

Minimums Orders
Our minimum order is 12 pieces per design per color for standard size imprints. Oversize will have a 50 piece min. We reserve the right to increase the minimum in the event that your design will take extra setup and production time than normal.

Order Turnaround
Most imprinted apparel orders are completed in 10-12 business days from customer payment.. This does not include company holidays, days in transit or custom art time. Customers who supply their own products please be aware that your orders may be subject to slower turnarounds if your garments do not arrive within 72 hours from placing the order. Orders requiring special finishing options may take more time.

Rush Orders
We do accept rush orders when we are capable of producing them. Please ask a sales associate before assuming we can provide you with this service. Rush orders must be paid in full upon sales order and art approval. You may not cancel a rush order once your order is placed. Exact quantities are not available on 1 day rush orders.

Change Orders
Change orders are generally not accepted once an order is approved. Ex: A day after you place your order you decide you would like to change designs, garment colors, garment quantities or garment sizes. In the event management accepts your change order, your scheduled due date will also change and you may incur extra charges. These charges may include but are not limited to shipping, art, embroidery digitizing and general processing.

Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request.

Returns / Refund
Defective or misprinted items may be returned for a full refund within 48 hours from receiving them. Ex: Customers garment has a stain from garment factory on it. This does not include defective or misprinted items supplied by customers. All returns and refunds must be approved by management.

Mason Dixon Screen Printing will not be held responsible for spoilage up to 2% for orders over 144 units or 5% for orders under 144 units. Percentages are based on number of imprints rather than number of garments. “Exact Quantity” is available on standard orders for an up-charge, contact us for details. We will only bill for finished and un-defected products. Imprints on flawed items supplied by customers will be billed. Extra production time will be needed in the event we need to replace any items. Mason Dixon Screen Printing will not be responsible for damages such as profit loss on spoiled or defected products. We can not replace customer supplied items from vendors that we do not do have accounts with. Ex: Retail Stores. Any customer supplied items such as these are supplied at the customers own risk. We highly encourage our customers to purchase products from us. In the event your orders require exact quantities we encourage you to purchase extra pieces

We ship all orders USPS unless drop off at your location is available. We provide free USPS shipping on apparel orders to most retail clients. Contract customers are billed for shipping.

By placing an order with Mason Dixon Screen Printing, you agree to the above Terms and Conditions.