FAQ's


Terms and conditions are subject to change without notice. We recommend clients check our website for updated information before placing your order.


What is your minimum order?
Our minimum order is 12 pieces per design. Sometimes we will make exceptions depending on complexity of the print.


What is the standard turnaround time?
Our standard turnaround time is 7-12 business days plus shipping time. Extremely complex orders may require additional time for production. You will be informed of any changes in our standard turnaround time prior to placing your order. Shipping time ranges from 1-5 business days within the United States. We will provide you with shipping time to your zip code when placing an order.


When does the turnaround time begin?
Once payment is made and artwork has been approved. If there is a delay in your approval of artwork the turnaround may be pushed back.


Can I do sweatshirts and t shirts for the same order?
Yes, you can mix and match garment styles on the same order. The design must remain the same for the entire order.


Can I change ink colors on my order?
Yes you can, but we do require a minimum of 24 pieces per color. There will be a charge for making a color change on your order.


Do I need to pay for my order in advance?
We require payment to be made in full before your order can be processed and put on our production schedule


Can I provide the shirts for printing?
Yes, shirts can be provided by the customer for printing. Just indicate that Customer Is Supplying Garments on the quote form and we will quote your order accordingly. * Note: We cannot guarantee prints that are printed on customer supplied garments. Please review our Terms and Conditions.


Change Orders
Change orders are generally not accepted once an order is approved. Ex: A day after you place your order you decide you would like to change designs, garment colors, garment quantities or garment sizes. In the event management accepts your change order, your scheduled due date will also change and you may incur extra charges. These charges may include but are not limited to shipping, art, embroidery digitizing and general processing.


Cancellations
Cancellations of approved orders will be subject to any fees incurred in processing your order. Rush orders may not be canceled. All cancellations must be made by written request.


Returns / Refund
Defective or misprinted items may be returned for a full refund within 48 hours from receiving them. Ex: Customers garment has a stain from garment factory on it. This does not include defective or misprinted items supplied by customers. All returns and refunds must be approved by management.


Spoilage
Mason Dixon Screen Printing will not be held responsible for spoilage up to 2% for orders over 144 units or 5% for orders under 144 units. Percentages are based on number of imprints rather than number of garments. “Exact Quantity” is available on standard orders for an up-charge, contact us for details. We will only bill for finished and un-defected products. Imprints on flawed items supplied by customers will be billed. Extra production time will be needed in the event we need to replace any items. Mason Dixon Screen Printing will not be responsible for damages such as profit loss on spoiled or defected products. We can not replace customer supplied items from vendors that we do not do have accounts with. Ex: Retail Stores. Any customer supplied items such as these are supplied at the customers own risk. We highly encourage our customers to purchase products from us. In the event your orders require exact quantities we encourage you to purchase extra pieces


Shipping
We ship all orders USPS unless drop off at your location is available. We provide free USPS shipping on apparel orders to most retail clients. Contract customers are billed for shipping.




By placing an order with Mason Dixon Screen Printing, you agree to the above Terms and Conditions.